Operations Manager (Lounge) at Xpedient Services

Xpedient Services is a leading indigenous human resource management firm, empowering businesses of all sizes to thrive. We go beyond traditional HR services, offering a comprehensive suite of solutionsto streamline your operations, cultivate ahigh-performing workforce, and achieve your strategic goals.

We are recruiting to fill the position below:

Job Title: Operations Manager (Lounge)

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Lead and motivate a team of bartenders, servers, and support staff to deliver top-notch service and create a welcoming atmosphere for guests.
• Oversee all aspects of lounge operations, including bar service, food service, cleanliness, and maintenance.
• Develop and implement operational policies and procedures to enhance efficiency, productivity, and guest satisfaction.
• Collaborate with the management team to set goals, track performance, and drive revenue growth.
• Ensure compliance with all health, safety, and sanitation regulations, as well as liquor licensing requirements.
• Manage inventory levels and control costs to maximize profitability while maintaining quality standards.
• Foster a positive and inclusive work environment, promoting teamwork, communication, and professional development.
• Handle guest inquiries, feedback, and complaints in a timely and professional manner, striving to exceed expectations.
• Stay current on industry trends and competitor activities, implementing innovative ideas to enhance the guest experience.
• Participate in promotional events, marketing initiatives, and community outreach efforts to attract new customers and build loyalty.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 years of experience in hospitality management, with a focus on food and beverage operations.
• Proven leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Must be able to work evenings, weekends, and holidays as needed.

Benefits

• Competitive salary and bonus (Transport Allowance)
• Opportunities for career advancement and professional development

Application Closing Date
15th May, 2024