Kiva Volunteer Team Leader at Kiva Microfunds

Kiva is an international nonprofit working in more than 80 countries with a mission of expanding financial access to help underserved communities thrive. We do this by crowd funding loans on kiva.org for borrowers such as entrepreneurs, smallholder farmers, and students, and by addressing the underlying barriers to financial access around the world through innovative projects and partnerships. Our organization combines the culture and agility of an internet start-up with the compassion and heart of a nonprofit to create impact and opportunity at a global scale. With offices in San Francisco, Portland, New York, Nairobi and Bangkok, Kiva’s team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.

We are recruiting to fill the position below:

Job Title: Kiva Volunteer Team Leader

Location: Remote (Anywhere, but can join conference calls where differing timezones are prioritized)
Employment Type: Volunteer

Job Summary

• As a Kiva Volunteer Team Leader, you will lead a team of up to 35 volunteers.
• You will motivate and support your team to encourage their consistent loan review, ensuring a steady flow of loans from the field to the Kiva website. You will also maintain the efficiency of Kiva's processes by fostering connections between the volunteer community and Kiva headquarters. 
• This role will require you to craft weekly updates and develop creative approaches to strengthen your team's engagement.
• You will maintain regular email contact with team members to answer their basic questions, provide guidance, and solve problems. If necessary, you will direct volunteers to use Kiva's loan review resources or escalate any questions related to policy or technical issues to Kiva staff.
• You will also help to shape the future of the Review and Translation Program at Kiva by exchanging ideas with other Team Leaders and Kiva staff during regularly scheduled conference calls.
• Your input will be valuable in helping the program develop, document, and share best practices for future Team Leaders.

Requirements

• Proficient and comfortable with written English
• Able to commit to 4-6 hours per week for 13 months
• Able to attend 2 - 3 conference calls annually with fellow Team Leaders and / or Kiva staff
• Organized and able to keep up with deadlines
• Self-motivated and comfortable working remotely
• Able to regularly check and respond to emails
• Able to provide feedback and instructions over email
• Able to work collaboratively and establish targets for themselves and their team
• Able to communicate and build working relationships with colleagues they've never met
• Comfortable with internet, email, and basic office applications such as word processing and spreadsheets 
• Must be at least 18 years of age to apply. 
• Must have access to a computer, as the online platform that Kiva volunteers use isnot mobile or tablet-friendly. 
• Must be willing to sign a volunteer agreement that covers protecting the privacy of Kiva borrowers, as well as a standard media release. 
• Must be willing to work remotely

Experience / Skills in at least one of the following is preferred:

• Managing volunteers
• Working with or managing geographically distributed teams
• Spanish, Russian, French, or Portuguese translation (not required, but a plus)

Application Closing Date
31st May, 2024.