Customer Service Representative at Geoinfotech

Geoinfotech creates geospatial products, GIS, Drone Surveying, Mapping, Remote Sensing, Web Application, and full drone services for data processing, analysis, mapping, providing accurate and precise data and maps to achieve your strategic goals.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities

• Interacting with customers: communicate with customers via various channels such as phone, email, chat, or in-person to address inquiries, resolve issues, and provide information about products or services.
• Providing assistance: Assist customers with placing orders, processing their request, tracking service delivery and troubleshooting technical problems.
• Problem-solving: Identify and analyze customer concerns or complaints, and work towards finding appropriate solutions in a timely manner.
• Documentation and record-keeping: Maintain accurate records of customer interactions, transactions, inquiries, and complaints for future reference.
• Product knowledge: Have a deep understanding of the company’s products or services to effectively answer customer questions and provide relevant information.

Skills

• Communication: Excellent verbal and written communication skills, convey information clearly and professionally.
• Empathy: You should be empathetic, patient, and understanding, as you deal with customers who may be frustrated or upset.
• Problem-solving: Possess strong analytical and problem-solving skills to identify issues, think critically, and provide appropriate solutions.
• Multitasking: You should be able to handle multiple inquiries simultaneously
• Conflict resolution: Ability to handle difficult customers, and navigate challenging situations with tact and diplomacy.
• Technical proficiency: Proficiency in using customer service software, databases, and other relevant tools, to efficiently manage customer interactions and retrieve information.
• Excellent communication skills
• Proficient in handling computer.

Application Closing Date
10th May, 2024.