Lead, Learning & Development at Paga Nigeria

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position below:

Job Title: Lead, Learning & Development

Location: Yaba, Lagos
Employment Type: Full-time
Sector: Financial Services
Career Level:  Senior Associate, Grade 9
Reports To: General Manager, People Operations

About The Role

• We are looking for a Learning and Development (L&D) lead responsible for establishing and enhancing strategies that enable our organization, teams, managers, and employees to grow personally and professionally. You will oversee all learning, development, and training for our Nigeria team and play a key role in promoting a culture of continuous learning in a practical and applicable way.
• The ideal candidate will have a proven track record in designing and implementing effective learning programs, fostering a culture of continuous learning, and driving talent development initiatives. They are passionate about helping people learn and grow and will manage & track training and development programs across all levels of the organization. Excellent communication skills are essential.
• You will be responsible for establishing a positive culture of learning, personal development, up-skilling, growth, and succession planning. You will have the ability to effectively manage multiple projects concurrently and prioritize tasks that will contribute to the strategic planning process.
• Ultimately, you will help our company succeed and contribute to our massive transformative purpose by taking charge of the training and development of Paga employees.

Primary Responsibilities
Learning Program Development:

• Create and execute learning strategies and programs.
• Collaborate with team members and internal stakeholders to design, develop, and implement comprehensive learning programs tailored to the specific needs of our employees.
• Evaluate individual and organizational development needs.
• Implement various learning methods companywide (e.g., coaching, job-shadowing, online training programs)
• Design and deliver e-learning courses, workshops, and other trainings.

Training Delivery:

• Oversee and coordinate the delivery of engaging and interactive training sessions, workshops, and events.
• Provide mentorship and support to team members in facilitating effective learning experiences.

Training Development:

• Identify high-potential employees and collaborate with the team to create personalized development plans to nurture their skills and career growth.
• Implement mentorship and coaching programs to support employee development.

Administration:

• Track the learning and development budget and negotiate contracts with vendors.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Perform any other related tasks as assigned or needed.

Regulatory:

• Keep up to date on all legislation impacting the Company’s training obligations and providing regular updates to all affected departments.
• Responsible for I.T.F filings and reimbursements; acts as the liaison between the ITF and the finance team.

Knowledge and Skill Requirements

• Bachelor's Degree in Human Resources, Organisational Development, Social Sciences, or in a relevant discipline
• Proven experience in learning and development; experience in the financial services industry would be an added advantage.
• Three (3) – five (5) years of relevant work experience
• Knowledgeable on the workings of the I.T.F
• Strong consultative, coaching, and project management skills
• Familiarity with learning management systems and e-learning platforms
• Must be a team player and able to work collaboratively with and through others.
• Strong attention to detail, diligence, and adherence to high standards
• Exceptional interpersonal and communication skills
• Must have completed the mandatory NYSC.

Key Competencies:

• Constant curiosity and interest in keeping up with Learning & Development trends and best practices.
• Understanding of adult learning theory, and instructional design principles.
• Ability to provide post-training analysis both quantitatively and qualitatively
• A strong focus on internal customers’ needs and satisfaction, with an emphasis in demonstrating return on investment in training. A qualified candidate will be focused on how training contributes to the company’s bottom line and will have the analytical skills to justify programmatic decisions with data.
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
• Excellent communication with the ability to engage and build a rapport with employees at all levels.
• An adept negotiator with strong business acumen
• An energetic and willing attitude
• Self-driven and hardworking
• Highly proficient in MS Office suite

Application Closing Date
Not Specified.