Calling Officer (NYSC Corps Member) at a Financial Technology Company - HRLeverage Africa Limited

HRLeverage Africa - Our client, a Financial Technology company, whose mission is to provide easy access to gadgets & electronics, is recruiting to fill the position below:

Job Title: Calling Officer (NYSC Corps Member)

Location: Lagos
Employment Type: NYSC

Job Description

• As a Calling Officer, you stand as the first point of contact for any customer who has a question or an issue with the service rendered. Your responsibilities also include calling customers to inform them of the due dates of their loans.

Job Responsibilities

• Manage large amounts of incoming phone calls
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Contact customers and inform them of their overdue loans.
• Inform customers of overdue accounts and amount currently owed

Requirements

• Excellent communication skills.
• Problem solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Presently serving as a Corp Member

Salary

• N40,000 - N50,000 per month.

Application Closing Date
17th May, 2024.