Customer Relationship Officer at Efficacy Construction Company Limited

Efficacy Construction Company Limited is a leading Building Construction, Civil Engineering and Project Mangement Company based in Lagos, Nigeria. With over fifteen years of experience, we have emerged as a formidable and enviable construction firm in the Nigerian property development and real estate sphere. Our professional construction personnel are fully qualified to manage all kinds of capital construction projects, ensuring quality, timely and cost-effective services.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Analyzing customer needs, managing customer interactions and providing excellent customer service.
• Addressing customer concerns and complaints.
• Schedule regular follow up with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Resolve client and resident complaints quickly and efficiently.
• Keep clients updated on the latest products to increase sales.

Job Requirements

• Bachelor's degree in Business Administration or related field.
• Experience in the construction industry is a plus
• Not more than 5 years Post-NYSC experience
• Customer service and customer satisfaction skills
• Customer Experience Management
• Excellent communication skills
• Ability to mange customer interactions
• Strong problem solving bskiils
• Attention to details
• Experience in the construction industry is a plus.

Application Closing Date
31st May, 2024.