Engineer - Quality Technology at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Engineer - Quality Technology

Job Identification: 4372
Location: Nigeria
Job Schedule: Full Time
Job Category: MTN Level 2

Job Description
Mission / Core purpose of the Job:

• The role will be responsible for the development and implementation of the Quality reporting analysis processes and standardization for Bayobab, regular reporting and analysis across the L1 and L2 support.
• Generate Service Improvement plans to increase customer satisfaction 

Responsibilities

• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• The Engineer Quality will be accountable to achieve the following objectives:
• Review customer experience holistically across engagement areas Identify, own service improvement initiatives and drive to conclusion
• Sample monitoring support calls for improvement initative.
• Coordinate with Support Managers to drive internal service improvement initiatives including measurement of improvement as well as identifying key areas for improvement and consistent monitoring to ensure improvement areas have been achieved.

Key Deliverables:

• Service Improvement plans 
• Improved customer satisfaction

Qualifications
Job Requirements (Education, Experience and Competencies):
Education:

• Minimum 3-year Academic Degree (Engineering/Computer Science/ Business) 
• Fluent in English and language of country preferable

Experience:

• Minimum of 5 years’ experience in customer reporting
• Strong IT background in Telco environment
• Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
• Experience in global/multinational enterprise, coupled with working in emerging markets
• Proven track record of business improvement and reporting
• Strong analytical skills

Competencies:

• Ability to work effectively with multiple stakeholders in a multi-cultural environment
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
• Maturity to handle ambiguity and adaptive to dynamic environment
• Strong technical and analytical skills

Other:

• Regional and international travel
• Excellent Interpersonal skills
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Application Closing Date
21st May, 2024, 02:11 PM.