Customer Service Officer at Prixair Group

Prixair comprises of Prixair Hotels, Prixair Catering, Prixair Properties, Prixair Studio and Flames Restaurant. We are the leading hospitality company, spanning the lodging sector from luxurious full-service hotels to extended-stay suites. Prixair group offers business and leisure travelers the finest in accommodations, service, amenities and value. Prixair group is dedicated to continuing its tradition of providing exceptional guest experiences.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Gaduwa, Abuja (FCT)
Employment Type: Full-time

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and support throughout their purchasing journey.
• You will handle inquiries, resolve issues, and ensure our customers have a positive experience with our brand.
• This role offers the opportunity to interact with diverse customers, collaborate with cross-functional teams, and contribute to the success of our company.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, pricing, and order placement.
• Resolve customer complaints and escalations with empathy and efficiency.
• Process returns, exchanges, and refunds according to company policies.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to address customer concerns and improve processes.
• Identify opportunities to upsell or cross-sell products and services to customers.
• Stay informed about company products, promotions, and policies to provide accurate information to customers.
• Adhere to communication scripts and guidelines to ensure consistency and quality service.

Education and Experience

• High School Diploma or equivalent required; associate or Bachelor's Degree preferred.
• Previous customer service experience is a plus but not required.
• Familiarity with Restaurants or relevant product knowledge is advantageous.
• Training will be provided to familiarize new hires with company policies, procedures, and systems.

Skills:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to build rapport with customers.
• Problem-solving and conflict resolution abilities.
• Multitasking and time management skills in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Empathy and patience when dealing with customer inquiries and complaints.
• Proficiency in using customer service software and CRM systems.
• Adaptability and willingness to learn new processes and procedures.

Application Closing Date
1st June, 2024.