Aftersales Deputy Manager at Gree (CIG E-Homes)

Gree Electric Appliances Inc. of Zhuhai is an international air conditioning enterprise which has integrated R&D, manufacturing, marketing and service. So far, it has developed three brands, namely GREE, TOSOT and KINGHOME, with a wide product range which includes residential air conditioners, central air conditioners, air source water heaters, smart phones, home appliances, refrigerators, etc. In 2015, Gree ranks No. 385 in Forbes Global 2000 and No. 1 in household appliances industry.

We are recruiting to fill the position below:

Job Title: Aftersales Deputy Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Position Description

• The Aftersales Deputy Manager will be responsible for assisting management in driving growth and providing focused leadership into establishing efficiencies across all areas of Aftersales service provision, ensuring our customers are at the front on all decision making and receive exceptional levels of service, whilst maintaining growth margins.
• The job holder will possess strong Customer focus to provide excellent customer service but also be commercially minded and comfortable in a target driven environment

What you would Do

• Based on Aftersales Strategy, define and manage co-ordination of the long-range strategic plans for the Aftersales business based on future business growth;
• Proactively drive a collaborative, dynamic planning process – understanding the work that needs to be done against the capacity and capability of the wider team;
• Maximize efficiency and profitability for the service department within the VI Aftersales, in line with the current offerings and the projected business growth.
• Drive improvements and increase efficiencies and consistency within the After Sales team.
• Assist to manage the Aftersales Team, like the engineers and technicians in workshop, site etc by setting clear targets and KPIs to excel and over-achieve.
• Ensure all warranty and repair work carried out adheres to manufacturer and company standards
• Ensure technical capability of repair personnel and process to insure effective repair and Data/ reporting is timely, accurate, and detailed.
• Responsible for Technical Support Escalations for internal and external clients.
• Responsible for all Service Contracts from a commercial perspective and process support internally.
• Supporting in leading and developing the competence within the After Sales team to fit the company's long-term strategy and develop solutions to design challenges with constraints on cost, quality and performance

Requirements

• Minimum of a Degree in a relevant field preferably within Mechanical Engineering;
• 8 - 12 years of experience, 8 of which are in a similar position in an Air Conditioner industry with a track record for strong leadership capabilities;
• Demonstrated experience in the management of Aftersales Services department in a target- driven role;
• Experience in driving profit in aftersales services.
• Have a strong drive for results and the determination to deliver according to plan;
• Experience in implementing change and development of processes to increase efficiencies;
• Excellent communication skills able to interact on different levels of the organization;
• Strong mindset for meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality;
• Repair Operations experience highly desirable;

Application Closing Date
30th May, 2024.