Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
We are recruiting to fill the position below:
Job Title: KYC / Simswap Compliance Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Update customers details
- Make outbound calls.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Accurately update NIN of customers
- Identify and process customers data
- Follow up on inconsistent data, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- NCE, OND, HND, B.Sc, B.Ed
- Candidate must be within the age bracket 18 - 35years
- Relevant experience (0 – 4year) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
- Must reside in Ikeja or its environs.
Application Closing Date
31st December, 2024.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/623142/kyc-simswap-compliance-officer-at-outcess-solution.html