Customer Care Officer at Honour Flow Group of Companies (HFGC)

Honour Flow Group of Companies is a group of companies with over 400 staff across Delta State. The company owns several subsidiaries with variety of products and services available to customers, across the country. The sub-firms include eateries, massive warehouse (for sales of condiments, flour, and homely products in bulk), water factory, bakery, juice and ice-cream factory, gas station, filling station, Microfinance bank and many others. We deliver, timely and are reliable.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Ughelli, Delta
Employment Type: Full-time

Job Description

• Maintain positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer orders and inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Good product knowledge in order to answer questions.
• Ensure payments are confirmed before processing orders.
• Process orders in good time and send same to the kitchen for processing.
• Follow up on customer orders to ensure they are prepared and dispatched in good time.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues including dispatch team as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Send report at the close of shift
• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• B.Sc / HND in Mass Communication or any similar discipline
• Minimum of a year work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Ability to stay calm when customers are stressed or upset.
• Must have worked as a customer service personnel in a restaurant is an added advantage

Benefits

• Standard Attractive salary
• Daily lunch
• Health care and other perks

Application Closing Date
20th June, 2024.