Repair and Maintenance Administrator (RMA) at Pragmatic Technologies Limited

Pragmatic Technologies Limited is a holding company that has top brand presence in Nigeria: PRAG (a top leading brand for stabilizers, inverters, batteries, solar and other power products). It was incorporated in LAGOS, Nigeria with Registration Number 277126. It was registered on 01 Aug 1995. The official brand of Pragmatic Technologies is PRAG.

We are recruiting to fill the position below:

Job Title: Repair and Maintenance Administrator (RMA)

Location: Obanikoro, Lagos
Employment Type: Full-time

Summary

• The purpose of this role is to effectively manage the returned merchandise process from point of collection to release of repaired product to customer while also acting as liaison between customers and the workshop technicians.

Responsibilities

• Attend to customers complaints relating to technical faults on the company products.
• Receive incoming returned products (defective) from customers.
• Verify all incoming returned products to authenticate receipt of items i.e., customer information and product registration.
• Liaise with the customer and workshop regarding the status of product repair.
• Communicate the repair charges to customers.
• Proper documentation and maintenance of the database system.
• Release repaired products to customers.
• Test repaired products for customers at collection point.
• Any other tasks as assigned from time to time.

Qualifications

• At least an OND in Electrical Engineering or equivalent.
• 1 - 2 years of relevant and progressive experience.
• Great business communication (including written and verbal) skills.
• Expert interpersonal skills.
• Good carriage, professional appearance and outlook to work.
• Strong ethics.

Salary
N80,000 - N90,000 Monthly.

Application Closing Date
26th June, 2024.