Relationship Manager at Beacongate Limited

Beacongate Limited is a one stop business solution provider company offering a wide range of HR support services to organization in the area of advisory, recruitment, training, business coaching, outsourcing and HR services.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Lagos
Employment Type: Full-time

Role Overview

• The Relationship Manager will be responsible for building and maintaining relationships with our clients. This role involves understanding client needs, recommending suitable products or services, and ensuring client satisfaction to foster long-term relationships.

Key Responsibilities

• Develop and maintain strategic relationships with key clients.
• Understand client needs and customize existing business programs to meet their needs.
• Provide timely and effective solutions aligned with clients’ needs.
• Liaise with cross-functional internal teams, including product development and marketing, to improve the entire customer experience.
• Handle and resolve client complaints in a professional and efficient manner.
• Conduct regular client reviews to ensure clients are satisfied with our products and services.
• Identify and attract prospective strategic customers.
• Ensure compliance with company and industry regulations.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 5 years work experience.
• Proven experience as a Relationship Manager or similar role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer service focus.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office Suite and CRM software.
• Strong customer relationship management skills.
• Excellent negotiation and leadership skills.
• High level of commercial awareness and familiarity with industry trends.
• Ability to anticipate customer needs and match them with appropriate products and services.

Application Closing Date
27th May, 2024.