Head of Ticketing at Najec Limited

Najec Limited is a leading edge information and Communications Technology (ICT) consultancy Firm based in Abuja Nigeria. Poised to be Africa's preferred payment solutions provider, We are focused on building a comprehensive suite of highly effective payment and VAS solutions aimed at driving revenues, ensuring subscriber satisfaction and retention. We specialize in delivering effective leading edge ICT solution for all public and private organizations.

We are recruiting to fill the position below:

Job Title: Head of Ticketing

Location: Abuja (FCT)
Employment Type: Full-time
Reporting line: Managing Director

Job Description

• Develop and implement strategies to maximize revenue from on-street parking ticketing operations.
• Analyze parking data and market trends to inform pricing strategies and allocation of resources.
• Lead and manage a team of ticketing officers responsible for enforcing parking regulations and issuing tickets.
• Provide training, guidance, and performance feedback to ensure effective enforcement and customer service.
• Oversee the implementation and management of ticketing technologies, such as mobile payment systems and enforcement software.
• Ensure that systems are operational and optimized to streamline ticket issuance and data collection.
• Stay informed about relevant parking regulations, laws, and policies.
• Ensure that ticketing operations comply with legal requirements and local ordinances.
• Develop and implement initiatives to enhance customer satisfaction with the parking experience.
• Address customer inquiries, complaints, and feedback related to ticketing operations.
• Monitor and analyze revenue generated from on-street parking ticketing.
• Develop budgets, forecasts, and financial reports to track performance and identify opportunities for improvement.
• Collect and analyze data related to parking violations, ticket issuance, and revenue collection.
• Generate reports and insights to support decision-making and evaluate the effectiveness of ticketing strategies.
• Collaborate with other departments, such as parking management, law enforcement, and city officials, to coordinate efforts and achieve common goals.
• Liaise with external stakeholders, including community groups and business associations, to address concerns and foster positive relationships

Education and Experience

• A minimum of Bachelor’s Degree in any field.
• 4-5 years of experience in parking management.
• Military experience is a must.

Required Competencies:

• Strong understandingof people management.
• Interpersonal skills such as teamwork and good listening skills.
• Excellent communication skills.
• Ability to manage time and organize.
• Strong leadership skills
• Ability to multitask.

Salary
N100,000 - N150,000 / month.

Application Closing Date
31st May, 2024.