Customer Support Representative at Digital Figures Limited

Digital Figures is an innovative company dedicated to crafting exceptional software solutions.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Ibadan, Oyo
Employment Type: NYSC

Responsibilities
As a CSR on the team, you will work on:

• Delivering service and support to Customers via Email, Phone and Chat.
• Interacting with customers to provide information in response to inquiries, concerns, and requests about products and services
• Gathering customer’s information and determining the issue by evaluating and analyzing the problem.
• Research required information using available resources
• Creating and updating customer support documentation
• Identifying and escalating priority issues per Client specifications; redirect problems to appropriate resource
• Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Follow up and make scheduled callbacks to customers where necessary;
• Stay current with system information, changes and updates

Requirements

• Bachelor's Degree
• 0 - 1 year experience.
• experience in customer service, client relations.
• Ability to communicate and collaborate well with other people.
• Ability to self-motivate with key attention to detail.
• Must have good administrative and organizational skills.
• Excellent written and verbal communication in English.
• Must be good with social media management.
• Be patient, empathetic, and able to listen to customers to provide excellent service and support.

Application Closing Date
31st May, 2024.