Senior Travel Consultant at Rotawn Energy and Logistics Services Limited

Rotawn Energy and Logistics Services Limited was established in 2007 as an indigenous Nigerian Company offering tailor made solutions to the Oil & Gas, Maritime and Government Sectors. These solutions and services cover marine solutions, dredging, construction and procurement & logistics.

We are recruiting to fill the position below:

Job Title: Senior Travel Consultant

Location: Lagos
Employment Type: Full-time

Responsibilities

• Design travel arrangements and itineraries for important customers and VIP clients.
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
• Identify clients’ specifications and advice on travel packages and policies.
• Provide travelers with pertinent information and useful travel/holiday material (guides, maps, event programs), etc.
• Coordinate and confirm all travel arrangements, including hotel room accommodations, car rental services, and plane tickets based on the client’s request.
• Manage relationships with key operations vendors and track vendor pricing, rebates, and service levels.
• Deliver sales presentations, ensuring the content is consistent with other marketing communications and personalized to the nature of the audience.
• Work with the sales and marketing team to identify possible gaps in Travel packages and generate new ideas that promote our trips throughout the year.
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Pursue industry opportunities to grow our business, whether through partnerships or new initiatives and work to take advantage of those opportunities.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle community engagement on all our social media channels.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer service standards; resolve problems; complete audits; identify trends.
• Train/Supervise junior travel consultant on all aspects of travel arrangements for clients’ satisfaction.
• Attend conferences, seminars, talks, and marketing events, to maintain familiarity with tourism trends.
• And any other duties as may be assigned by your line manager, General Manager or Director(s).

Requirement

• Interested candidates should possess relevant qualification with 2-3 years work experience.

Application Closing Date
Not Specified.