Posted on Wed 29th May, 2024 - www.hotnigerianjobs.com --- (0 comments)
Your Favorite HR Guide is recruiting suitably qualified candidates to fill the position below:
Job Title: IT Support Officer
Location: Lagos
Job Description
We are in need of an IT Support Officer who will play a crucial role in maintaining and optimizing our IT systems, with a particular focus on CRM, SAS, and ERP platforms.
You will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of these systems.
Your expertise will contribute to enhancing our operational efficiency and delivering superior service to our clients.
Key Responsibilities
Provide technical support for CRM, SAS, and ERP systems, including installation, configuration, and maintenance.
Troubleshoot and resolve system issues in a timely and efficient manner.
Assist in the implementation and integration of new CRM, SAS, and ERP modules.
Collaborate with cross-functional teams to identify and address system improvements and enhancements.
Conduct user training sessions and create documentation to support end-users.
Monitor system performance and implement necessary updates and upgrades.
Ensure data integrity and security within CRM, SAS, and ERP systems.
Maintain knowledge of industry trends and emerging technologies related to CRM, SAS, and ERP platforms.
Qualifications
Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support with a focus on CRM, SAS, or ERP systems.
Strong understanding of CRM, SAS, and ERP implementation and maintenance.
Excellent problem-solving skills and the ability to troubleshoot complex issues.
Proficiency in SQL, database management, and system integration.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with [specific CRM, SAS, or ERP software] is a plus.
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and development.