Head of IT Service Business at Distritech Distribution Limited

Distritec Distribution has been in System Integration & Business Continuity since 1994. What Distritech envisages: The right mix of Products, services, People, infrastructure, and technical expertise Today. We have invested Millions of Naira in establishing core service and delivery infrastructure and developing a specialized Technology Consulting Team across Pan Nigeria for better services and reachability to our valued customers.

We are recruiting to fill the position below:

Job Title: Head of IT Service Business

Location: Lagos
Employment Type: Full-time
Department: Service Business
Reports To: Chief Operating Officer (COO) / Chief Executive Officer (CEO)

Job Summary

• The Head of IT Service Business is responsible for leading and managing the IT service division to deliver high-quality IT services and solutions to clients.
• This role involves strategic planning, overseeing service delivery operations, driving business growth, and ensuring exceptional customer satisfaction.

Key Responsibilities
Leadership and Management:

• Lead, manage, and develop the service business team, including recruitment, training, and performance management.
• Set performance goals and objectives for the team and monitor progress.
• Foster a culture of excellence, continuous improvement, and innovation within the team.

Service Strategy and Planning:

• Develop and implement strategic plans for the service business division.
• Identify market trends and opportunities to expand service offerings.
• Align service strategies with the organization's overall business objectives.
• Develop and manage budgets for the service business division.

Service Delivery and Operations:

• Oversee the delivery of service solutions to ensure they meet or exceed customer expectations.
• Implement and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and maintain processes for efficient and effective service delivery.
• Ensure the continuous improvement of service operations through feedback and performance analysis.

Business Development and Sales:

• Identify and pursue new business opportunities to grow the service division.
• Develop and maintain strong relationships with key clients and partners.
• Collaborate with the sales and marketing teams to promote service offerings.
• Prepare and deliver presentations and proposals to prospective clients.

Customer Relationship Management:

• Ensure high levels of customer satisfaction and loyalty.
• Address and resolve any customer issues or complaints promptly.
• Conduct regular meetings with key clients to review service performance and discuss future needs.
• Implement initiatives to gather and use customer feedback to improve services.

Financial Management:

• Develop and manage the budget for the service business division.
• Monitor financial performance and ensure profitability.
• Identify and implement cost-saving measures without compromising service quality.
• Prepare financial reports and forecasts for senior management.

Compliance and Risk Management:

• Ensure compliance with relevant laws, regulations, and industry standards.
• Develop and implement risk management strategies to mitigate potential risks.
• Maintain up-to-date knowledge of industry trends and best practices.
• Ensure the security and confidentiality of customer data.

Qualifications

• Education: Bachelor's Degree in Business Administration, Management, or a related field. A Master's Degree or relevant certifications are a plus.
• Experience: 7-10 years of experience in service management or a related field, with at least 5 years in a leadership role.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and implement effective IT service strategies.
• Strong problem-solving and analytical abilities.
• Experience with financial management and budgeting.
• Proficiency in IT service management software and tools (e.g., ITSM, CRM).

Attributes:

• Customer-focused mindset with a commitment to delivering excellent service.
• Ability to work in a fast-paced environment and manage multiple priorities.
• High level of integrity and professionalism.
• Strong organizational and time management skills.
• Proactive and innovative in approach to service delivery.

Working Conditions:

• The role is typically office-based, but remote work options may be available.
• Standard business hours apply, with some flexibility required for urgent issues or projects.

Benefits

• Competitive commission structure
• Health Insurance.
• Professional development opportunities.
• Conducive working environment

Application Closing Date
8th June, 2024.