Workshop Manager - Automobile at an Automobile Manufacturing and Servicing Company - Ascentech Services Limited

Ascentech Services Limited - Our client, an Automobile Manufacturing and Servicing company, is seeking to hire qualified candidates to fill the position below:

Job Title: Workshop Manager - Automobile

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The Workshop Manager is a crucial position in our after-sales service department, responsible for overseeing the day-to-day operations of the workshop or service bay.
• This role requires a combination of technical expertise, leadership skills, and organizational abilities to ensure that vehicle maintenance and repair services are delivered efficiently and effectively

Responsibilities

• Manage a team of automotive technicians, providing guidance, support, and training.
• Assign work orders and tasks to technicians, ensuring workload is evenly distributed.
• Monitor technician productivity and quality of work.
• Ensure that all maintenance and repair work meets the required standards.
• Conduct quality inspections and spot-checks to maintain service quality.
• Address any issues or concerns related to work quality promptly.
• Coordinate the scheduling of vehicle repairs and maintenance to optimize workshop efficiency.
• Prioritize urgent or high-priority repair jobs to minimize customer wait times.
• Maintain a clean and organized workshop environment.
• Interact with customers to explain repair recommendations and provide updates on service progress.
• Address customer inquiries and concerns professionally and empathetically.
• Strive to exceed customer expectations and ensure high levels of customer satisfaction.
• Request for parts as needed, ensuring timely delivery to minimize delays in repairs.
• Maintain accurate records of parts usage and inventory levels
• Maintain records of service and repair activities, including parts used and labour hours.
• Provide regular updates to the service manager and other stakeholders.

Qualifications

• Bachelor's Degree in Engineering, or a related field
• Minimum of 5 years of experience as a Workshop Manager in an Automobile workshop
• Proven experience as an automotive technician with strong technical knowledge.
• Previous supervisory or leadership experience in an automotive workshop
• Proficiency in using automotive diagnostic equipment and tools.
• Knowledge of industry regulations and safety standards.

Application Closing Date
20th June, 2024.