Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
We are recruiting to fill the position below:
Job Title: Head, QoS Analysis & Capacity Management
Location: Abuja
Job Summary
- Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
- Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
- Represents Etisalat technical team during NCC meetings & projects in addition to review Etisalat submissions to NCC.
- Detect and report any bottlenecks in the network due to capacity shortages.
Principal Functions
- Assist in the definition of the division's plans, policies, projects and service levels.
- Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
- Conducts needs analysis studies and confers with managers and supervisors to determine quality of service training needs.
- Analysis, Detect & Report any problem due to capacity shortages.
- Design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards.
- Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
- Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
- Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
- Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
- Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
- Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
- Coordinate the preparation of technical reports on network quality/ performance.
- Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
- Advise other Network QoS & Support staff on rectification of quality lapses or non-achievement of service levels.
- Manage vendor performance and ensure agreed SLAs are achieved.
- Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines and operations and take action as required.
- Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
- Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
- Manage inter-functional relations to ensure synergy across the various departmental functions.
- Monitor and control the budgetary needs of the unit/function.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network QoS & Support
- Perform any other duties as assigned by the Director, Network QoS & Support
Educational Requirements
- First degree or equivalent in Electrical Engineering
- Postgraduate degree/relevant professional qualification
Experience, Skills & Competencies
- Twelve (12) to Fifteen (15) years relevant work experience with at least three (5) years in a managerial position
- Network Operations
- Network Security and Assurance
- Service Continuity Management, Monitoring and Control
- Telecommunications & Mobile Network Standards & Specifications
- Leadership and People Management
- Accountability
- Communication
- Problem Solving
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online