If you have the desire to help people and are looking for a rewarding professional career, A major telecom leader in Nigeria needs your services. You will be trained to delight customers by providing the kind of personal attention and outstanding customer service they have come to expect. When a customer calls or emails for help with various issues you will be there and ready to assist them.
Through comprehensive, on-site training you will learn the dynamic of the telecom industry.
Job Position: Call Center Agents
Location: Ibadan
Job Objectives
As a Customer Service Agent, you will:
- Resolve customer inquiries,
- Receive up to 120 inbound telephone calls per day in a call center environment
- Work with the customer to ensure they are properly satisfied
- Take calls and handle each request to ensure customers are satisfied on the first call
- Sell additional products or services to the customer
- Navigate our internal computer system to look up customer information and update their accounts
- Do whatever it takes to delight our customers
Each customer contact offers you a unique opportunity to reach your goals and make an impact on our client business. If your career goals are aimed at helping people, apply now
Candidate Qualifications
- Minimum of OND / HND / Degree qualification in any discipline
- Prior customer service experience, added advantage
- Demonstrated job stability
- Effective verbal and written communication skills
- Excellent computer and multi-tasking skills
- High level of dependability
- Ability to gather information and make decisions
- Must be comfortable working in a call center environment
Application Closing Date
28th July, 2015
How To Apply
Interested and qualification candidates should:
Click here to apply