Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 374 offices in 116 countries. We employ 7,000 seafarers and 25,000 land-based employees and operate 580 container vessels. We market our services through the following brands: Maersk Line, Safmarine, MCC Transport (Intra-Asia), Seago Line (Intra-Europe), Mercosul (Brazil), and SeaLand (From 2015 Intra- Americas).
Maersk Line is part of the Maersk Group, headquartered in Copenhagen, Denmark. The Group employs about 88,900 people in around 135 countries.
We are recruiting to fill the position of:
Job Title: Senior Customer Experience Partner
Ref.: ML-079895
Location: Lagos
Key Responsibilities
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the Customer and internal teams.
- Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts.
- Conducts campaigns and sales promotions across customer opportunities.
- Manage the sales pipeline, segmentation and accurate forecasting.
- Ensures all products and services are sold to the customer to maximise profitability.
- Fully responsible for customer satisfaction and creates the Safmarine experience with every customer interaction.
- Builds strong and lasting relationships with Customers and provides premium customer service.
- Take ownership of end to end customer experience for allocated accounts
- Constantly looks for ways to improve work processes.
- Acts and communicates proactively to keep customers informed of any issues or changes.
- Handles incoming customer service queries, issues and exception management.
- Build strong relationships with all stakeholders including offshore GSC teams.
Requirements
Who we are looking for
- Candidate must possess a university degree in Humanities/Social sciences
- Candidate must possess a passion for selling with 3-4 years of relevant experience in any customer–facing role
- Ability to speak Hausa will be an added advantage
- Candidate must also possess the following qualities:
- Customer focus
- Drive for results
- Interpersonal, communication and analytical skills
- Priority setting
- Shipping knowledge
- Goal oriented
- Patience
- Business Acumen
- Empathy
Application Closing Date
28th July, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online