Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful to help us fulfil our business objectives and build customer loyalty.
We are recruiting to fill the position of:
Job Title: Assets Custodian - North
Job ID: 12884
Location: Nigeria
Division: Business Banking
Position Category: PBB OPS
Employment Type: Full Time - Permanent
Position Description
- Ensure the availability of treasury cash, reserve and blank forms.
- Ensure the availability of a fully functional cash service to tellers including the custody and balancing of Vault cash, processing of vault deposits, withdrawal and handling of related reports.
- Control treasury cash, blank forms, safe custody items and duplicate keys.
- Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through an effective system of controls.
- Maintain a high level of integrity and ethical standards.
- Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
- Effectively manage cash to ensure vault approved limits are not exceeded.
Key Accountabilities/KRA
Asset custodianship:
- Ensure that laid-down instructions for the handling and movement of treasury cash to and from tellers and SBV are adhered to.
- Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures.
- Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items.
- Ensure that swept deposits are correctly handled in terms of the laid down instructions.
- Ensure that all Irregular Items have been actioned before the end of the day.
Monitoring of cash holdings:
- Ensure that cash holdings do not exceed prescribed limits.
- Ensure that sufficient cash levels are maintained to meet normal customer requirements.
ATM up-time:
- Ensure that Auto Bank and Auto Cash terminals are always adequately stocked with cash and stationery.
- Maintain close liaison with the Auto Bank Control Centre to ensure that equipment problems are dealt with promptly.
- Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
- Ensure that all ATM terminals are kept clean and maintained in good condition.
ATM cash:
- Control ATM cash according to laid-down instructions.
- Balance cash at the required intervals.
- Report and action differences in ATM cash promptly.
- Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Computer reports:
- Action ATM reports as listed on the Duty List promptly in terms of laid-down instructions.
- Reconcile ATM cash daily.
- Action Care Suspects accurately and on time, resulting in reduced operating losses.
Legislative prohibitions:
- In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
- In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act.
Problem solving:
- Follow standardized routine procedures for control purposes.
- Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings.
- Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximize productivity
- Ability to attend to customer queries timeously is required.
- Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation.
- Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues.
Planning:
- Planning is generally on a daily to weekly basis within regular activity cycles.
Decision making:
- Understand the impact of ATM services provided, the interrelatedness of the services provided to branch staff, and the impact on customers.
- Work within set policy, procedures, system parameters and internal controls. Able to respect authority and take instructions.
Required Skills and Qualifications
Educational Qualifications:
- First degree in any discipline
- Membership of the Chartered Institute of Bankers or related qualification would be an advantage
Personal Skills:
- Good verbal communication skills required for explaining banking procedures.
- Ability to convey factual information clearly.
- Ability to listen and probe effectively to determine customers’ real needs.
- Assertive - able to stand by principles and put forward an idea or view despite opposition.
- Resilient - able to retain optimism despite setbacks and not take criticism personally.
- Ability to remain calm and focused under pressure.
- Methodical, accurate and pays attention to detail.
- Persistent in following instructions and completing tasks.
- Results-orientated, adheres to turn-around times/deadlines.
- Customer service-orientated, diplomatic, tolerant and helpful to those in need of assistance.
- Team player - ability to share with others.
- Self-motivated and energetic.
- Assertive - ability to stand by principles, even at the risk of reduced popularity.
Required Competencies
Work Experience:
- ATM operating and maintenance experience
- 2 - 3 Years branch banking experience, with exposure to tellering and safe custody.
Technical competencies:
- Broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide.
- Knowledge of the Code of Banking Practice.
- Comprehensive knowledge of bank’s laid-down instructions regarding treasury cash, blank forms and securities as related to the job.
- In-depth knowledge of branch cash flow administration, cash transactions and on-line money transfers.
- Knowledge of the NDS System in relation to own department.
- Detailed knowledge of ATM custodianship.
- Sound understanding of the entire process of transactions from customer to Operations Support Centre/Proof of Deposit.
- Attendance of the ATM Custodian course, and certificate of competence.
- Understanding of the impact and inter-relatedness of the services provided to branch staff and customers.
Application Closing Date
7th August, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online