Head, Technical Operations at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Head, Technical Operations

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a procurement officer to join our team. The Head, Technical will work with the DCEO to articulate and execute long-term technical strategy for the business division, including network design, optimization, security, service delivery and program management. S/He is responsible to develop the capabilities of the technical team.

Responsibilities and Deliverables
Leadership and Coordination:

• Responsible for the 24x7 operation and availability of the technical infrastructure
• Manages the Division’s IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
• Defines the overall mission of the infrastructure services team
• Direct operational support for network operations and technical assistance centre
• Develop IT strategies and vision and articulates them to team members and other stakeholders
• Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies

Network Architecture Design:

• Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs
• Maintain knowledge of infrastructure/architecture standards and practices
• Support the delivery of connectivity products and services to the corporate customers

Strategic Infrastructure Management:

• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives
• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers
• Lead the implementation and operation of all technology infrastructure
• Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses

Project support:

• Provide infrastructure architecture support for internal technical operations and the Project Management Office
• Work with stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients
• Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set up, testing, implementation, and documentation

Operational Excellence:

• Establish KPI's and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture
• Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients
• Develop a clear model for understanding business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations

Operational Efficiency:

• Maximize efficiency and continuously look for ways to drive cost out of technical operations processes
• Develop and maintain architecture, design and implementation strategy for network and infrastructure
• Maximize technical capabilities for IPNX by designing profitable mechanism and establish best standards for technical operations
• Establish capacity planning competency for corporate client’s network and infrastructure

Qualifications and Functional Skills

• Bachelor's Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum). Master’s Degree in Engineering, MBA or its equivalent preferred
• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
• 10 years of experience as a technical operations manager or lead
• Demonstrated experience to facilitate small group and executive level discussions on architectural direction
• ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
• Network Optimization skill, Business Continuity and Disaster Recovery
• Application Virtualization such as Oracle, Citrix etc.
• Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
• Well-developed interpersonal skills, demonstrated skill and passion for operational excellence by using automation and process improvements
• Detail Orientation and conflict resolution skills, Strategic technology acumen, ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
• Ability to Identify and act upon opportunities for continuous improvement, able to devise unusual or radically different approaches to deliver value-added solutions and advanced technical knowledge of technology infrastructure.
• Extensive knowledge of end-to-end hardware development process and life-cycle, solid experience with technical projects from inception to on time delivery in an Agile environment
• Analytical and problem-solving experience with large-scale and highly available systems, Knowledge of and experience with network technologies and ecosystems
• Experience in delivering multiple concurrent projects with aggressive schedules, experience leading training, process mapping, and documentation.

Application Closing Date
16th July, 2024.