Customer Satisfaction Representative at Oludidit

Oludidit is a creative brand in Nigeria that produces gifts, stationery, and decor products using a mix of African and Western designs. Founded in 2012 by Banke Fasominu, a passionate hobby fast turned into a profitable business serving individuals, homes, and corporations with a clear vision to " Enrich lives by creating useful products that people love.

We are recruiting to fill the position below:

Job Title: Customer Satisfaction Representative

Location: Abuja (FCT)
Employment Type: Full-time

Description 

• Promptly respond to sales requests and general enquiries across all platforms
• Maintain the image of company; working with the utmost professionalism in both communication and personal appearance
• Manage the front office, and walk in guests/customers
• Promptly resolve client feedback or dispute
• Answer and route all calls and emails to the respective units within the business
• Research, identify and engage prospective clients with the aim of lead conversion to sales.
• Work with other departments to achieve consolidated marketing strategies
• Ensure an unbroken flow and perfect interpretation of client orders across respective departments
• Work with the Operations department to update and manage client database
• Supervise third party companies directly connected with product delivery to customers
• Manage all social media presence of the brand in alignment with the brand language, culture and personality
• Under the supervision of the marketing lead, manage live and online corporate events
• Research, recommend and adopt best practices for client retention and relationship management
• Appropriately file all documents for easy retrieval
• Work with the operations department to ensure stock and inventory are updated daily
• Work on special projects as assigned by the supervisor
• Maintain professional and technical knowledge of Customer Satisfaction by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.

Requirements

• Bachelor’s Degree in any discipline.
• Any related professional qualification would be an added advantage
• Minimum of 4 years relevant experience.
• Excellent customer service skills
• Knowledge of the MS Office Suite
• Effective written and verbal communication skills
• Ability to multi-task effectively
• Ability to effectively analyze, plan and organize
• Ability to work in a Team

Application Closing Date
16th July, 2024.