Service Administrator - Fluent in Spanish (Spoken and Written) at the Nigerian Capital Development Fund (NCDF) Group Plc

The Nigerian Capital Development Fund (NCDF) Group Plc is an impact investor focused on emerging markets. The NCDFGroup acts as a strategic umbrella for a diverse range of emerging ventures, encompassing Financial Technology, Affordable Green Housing & Renewable Energy, Entertainment & Media and Training & Mobility sectors. Our aim is to establish financially viable businesses that solve social and environmental problems.

We are recruiting to fill the position below:

Job Title: Service Administrator - Fluent in Spanish (Spoken and Written) 

Location: Lagos
Employment Type: Full-time

Job Summary

• As a Service Administrator fluent in both spoken and written Spanish, you will be responsible for providing administrative support to our service department and ensuring seamless communication with Spanish-speaking clients and stakeholders.
• You will play a crucial role in facilitating efficient service operations and maintaining high levels of customer satisfaction.

Key Responsibilities

• Act as a primary point of contact for Spanish-speaking clients, addressing inquiries and providing information about services.
• Translate documents, emails, and other communications from Spanish to English and vice versa as needed.
• Assist in scheduling service appointments and coordinating technician assignments.
• Maintain accurate records of service requests, appointments, and customer interactions.
• Prepare service quotations, invoices, and reports in both English and Spanish.
• Collaborate with service technicians and other departments to ensure timely completion of service orders.
• Monitor service performance metrics and assist in identifying areas for improvement.
• Handle administrative tasks such as filing, data entry, and maintaining documentation.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field. (Associate degree with relevant experience may be considered)
• Proficiency in both spoken and written Spanish and English.
• Proven experience in customer service or administrative roles.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work effectively in a multicultural environment.

Application Closing Date
Not Specified.