Customer Service Officer at Reliable Steel & Plastic Industry Limited

Reliable Steel & Plastic Industry Limited was incorporated on April 28th, 1998. We have been committed to providing the best quality products to our customers since its inception. Apart from the outstanding service that is provided, consumers are sure to be completely satisfied with the end product. Reliable Plastic promises to use only quality material for your product. Everything is done in-house with the company and therefore is your one-stop shop for product manufacturing.

Applications are invited from suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Onitsha, Anambra
Employment Type: Full Time

Job Summary

• We are searching for a Customer Service Officer with exceptional communication skills and a good work ethic.
• As a Customer Service Officer, your responsibilities will include answering customer questions and providing support.
• You will make notes on our computer system and have an optimistic and adaptable attitude.

Responsibilities

• Answer phone, email, and face-to-face customer enquiries
• Direct customers to online resources
• Create and maintain reports on customer interactions
• Attend weekly team meetings
• Update customer records in our system, including notes about conversations and outcomes
• Present ideas for improving customer care
• Participate in team-building activities
• Develop customer rapport
• Encourage customers to complete satisfaction surveys
• Make recommendations to managers to improve customer experience

Qualifications
The education and qualifications of a Customer Service Officer might include the following:

• B.Sc: Social Sciences
• Ability to speak English language and Hausa language fluently is a most.
• Most be a Female and not more 35 years of age,
• Customer Service Officer Desired Experience

The relevant experience of a Customer Service Officer might include:

• Working or volunteering as a Customer Service Representative,
• Sales Representative,
• Or other roles where the individual may have developed excellent communication skills.

Salary
N100,000 - N150,000 Monthly. 

Application Closing Date
30th June, 2024.