Customer Service Associate at Hempawa Consult

Hempawa Consult requires Community Growth Specialists to work in a Fintech Company where they will be responsible for increasing and optimizing customer acquisition, customer conversion, customer retention, and customer lifetime value across various products.

We are recruiting to fill the position below:

Job Title: Customer Service Associate

Location: Abuja (FCT) 
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Application Closing Date
30th June, 2024.