Marketing Executive, Internal Communications at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Marketing Executive, Internal Communications

Location: Lagos
Employment Type: Full-time

Duties & Responsibilities

• Creation of Internal Staff Engagement activities and assisting in the management of a 3600 completion of the activities.
• Monitoring of the process flow of information dissemination among staff and customers.
• Create alternatives to reach employees to ensure effective communication of stakeholders’ initiatives across the FirstBank Group.
• Assist in the development of Internal communications strategy.
• Manage and update content on SharePoint working closely with IT.
• Developing strategic content for effective communications internally and externally.
• Manage the Brand Champions and leverage them for brand quality assurance and knowledge sharing.
• Manage the web champions, schedule training to improve skill set on the portal and ensure effective use of portal pages.
• Management of the FirstBank intranet - MyFirstPortal and other Internal Communications tools.
• Supporting all M&CC and strategic units within the Bank on crafting and developing messages to ensure effective communication and compliance.
• Create and implement communication plans for campaigns for events, products, services and initiatives.
• Create and advise on designs used for campaigns that inform and educate staff and customers Bank wide
• Provide support in the creation of Internal Staff Engagement activities.
• Coordinate roadshows for project briefs for internal stakeholders.
• Management of Internal and External Communications within the Bank.
• Assist in the management of a 360-degree completion of the activities for the Bank and subsidiaries.
• Provide support in staff corporate responsibility and sustainability activations.
• Evaluate the Bank’s internal communications initiatives to ascertain effectiveness.
• Provide support for the merchandise and warehousing team as well as other marketing communications activities.
• Responsible for building a robust directory to ensure adequate information dissemination and feedback management.
• Continuous liaison with FirstContact CXO to track feedback from customers to the Bank to inform messaging decisions.
• Comply with the principles and policies in the Information Security handbook.
• Maintain security of all information entrusted to the staff.

Job Requirements
Education:

• A Bachelor's Degree in Social Sciences / Public Relations / Mass Communications.

Experience:

• Minimum of 5 years experience in customer facing responsibilities in the financial sector or FMCG industry.
• Proficiency in Word, Excel and PowerPoint applications.
• Digital and Human Capital skills – added advantage.

Application Closing Date
10th July, 2024.