Fufilment Officer at Gracetech Group Limited

Gracetech Group Limited is a group of professional technology experts, available to manage and perform your software projects anywhere in the world. Experienced in the rollout of new software in large and small companies, we work with various software engineering firms to successfully implement FileSite and DM5 document management systems in law firms and other corporate environments.was created for one purpose: to empower our business partners to achieve operational excellence through digital transformation.

We are recruiting to fill the position below:

Job Title: Fufilment Officer

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The Fulfilment Officer is responsible for overseeing the order processing and shipment activities within our e-commerce operations.
• This role ensures that all customer orders are picked, packed, and shipped accurately and on time. The ideal candidate will be detail-oriented, possess strong organisational skills, and have a passion for ensuring a seamless customer experience.

Responsibilities

• Accurately process customer orders through the e-commerce platform.
• Ensure all orders are picked, packed, and shipped promptly.
• Coordinate with inventory management to maintain optimal stock levels.
• Monitor inventory levels and report discrepancies.
• Assist in regular stock counts and audits.
• Maintain accurate inventory records and update the system as needed.
• Inspect products for quality and accuracy before shipment.
• Ensure packaging meets company standards and protects products during transit.
• Handle returns and exchanges, ensuring they are processed efficiently.
• Liaise with courier services and logistics partners to ensure timely deliveries.
• Track shipments and resolve any delivery issues.
• Optimise shipping processes to reduce costs and improve efficiency.
• Respond to customer inquiries regarding order status and shipping.
• Resolve customer complaints and issues related to order fulfilment.
• Provide support for special orders and bulk shipments.
• Identify and implement process improvements within the fulfilment operations.
• Ensure compliance with health and safety regulations.
• Support the Fulfilment Manager in daily operational tasks and projects.

Qualifications

• A Bachelor's Degree in any or a related field is preferred.
• Previous experience in fulfilment, warehouse operations, supply chain or e-commerce is highly desirable.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and experience with inventory management software.
• Physical ability to perform tasks that may require prolonged standing, lifting, and carrying of products.

Application Closing Date
22nd July, 2024.