Protection of Family Links Field Officer 2 at International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organisation whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

We are recruiting to fill the position below:

Job Title: Protection of Family Links Field Officer 2

Location: Maiduguri, Borno
Employment Type: Full-time
Grade: B2

Job Description

• Under the direct supervision of the Protection of Family Links Team Lead, the PFL field officer is responsible for the implementation of Restoring of Family Links activities in a defined area if responsibilities (AOR) to respond adequately to the needs of families searching for their missing loved ones.

Main Duties and Responsibilities

• Contributes to the analysis and periodical synthesis of all relevant information pertinent to the PFL activities.
• Manages the caseload for the AOR including identifying and prioritising action, maintaining contact with volunteers, attributing workload, assessing quality of work done.
• Coaches, supervises, and provides feedback to NRCS volunteers as they collect and treat RFL cases (UAM/SC, TC RCM etc) in the area of responsibility.
• Checks and processes all documentation before transmission to the delegation in a timely manner.
• Assists to deliver capacity-building trainings for NRCS RFL Volunteers.
• Plans and conducts field trips in support of RFL operations and produces comprehensive and timely reports.
• Participate to internal and external meetings.
• Occasionally translates RFL documents from local languages to English and vice versa.
• In charge of data quality analysis on cases registered and followed up in MIU.
• Receives and responds to request received from enquirers calling the office
• Supports in the compiling, cross-checking, and processing of volunteer incentives.
• Uses the institutional database (prot 6) to register cases, access reports, prepare working tools and search for beneficiaries.
• Ensures the flow of information related to Data Management is thorough and complete.

Education and Experience Required

• Bachelor's Degree in Law, Humanitarian Affairs, or any other relevant field
• Must have 3 to 5 years working experience preferably in Protection work.
• Working proficiency in English, Hausa, and Kanuri compulsory
• Computer literacy: Microsoft Office (Outlook, Excel, Word, PowerPoint), collaborative spaces
• Experience with case management databases.
• Knowledge of the cultural and socio-economic environment in North-east Nigeria
• Applicants should have a Nigerian nationality or hold a working permit.

Desired profile and Skills:

• Previous working experience with an INGO is an asset.
• Experience with the Nigerian Red Cross Society is an asset.
• Excellent planning and writing abilities.

Application Closing Date
10th July, 2024; 16:30hrs.