Community Manager at the People Practice

The People Practice - Our client who offers an innovative solution to the event planning and design industry is recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full-time

Description

• Our client is looking to hire a Community Manager who will be responsible for ensuring client satisfaction, managing data collection, and fostering relationships with vendors such as venue owners, hall managers, and other stakeholders.
• This role is crucial for maintaining and enhancing the client experience and promoting the organization's innovative solutions.

Responsibilities
Data Collection and Management:

• Work with venue owners and hall managers to gather comprehensive information about their spaces, including dimensions, features, videos, photos, and availability calendars.
• Guide and support vendors in uploading their hall information, videos, and calendars onto the organization platform.
• Ensure data accuracy and completeness, regularly updating and maintaining vendor information in the system.
• Generate reports on vendor engagement and data quality, presenting findings to the management team.

Client Success Management:

• Serve as the primary point of contact for clients, ensuring their needs are met and they are satisfied with the organization's services.
• Conduct onboarding sessions for new clients, providing training and support on using the organizations' visualization tools.
• Monitor client usage and feedback, addressing any issues or concerns promptly and effectively.
• Develop and implement strategies to improve client engagement and retention.

Vendor Relationship Management:

• Establish and maintain strong relationships with venue owners, hall managers, and other key vendors.
• Negotiate contracts and agreements with vendors to ensure favorable terms for the organization and its clients.
• Coordinate with vendors to ensure seamless integration of their services with the organizations' offerings.
• Assist vendors with onboarding, providing training and support to maximize their use of the platform.

Community Building:

• Develop and execute strategies to build and nurture a community of clients, vendors, and other stakeholders.
• Organize and host events, webinars, and other activities to foster community engagement and promote the organization's brand.
• Create and manage online forums, social media groups, and other platforms for community interaction and support.

Collaboration and Communication:

• Work closely with the sales, marketing, and product teams to ensure alignment and consistency in client communications and strategies.
• Provide feedback and insights from clients and vendors to inform product development and improvements.

Qualifications

• Bachelor's Degree in business, Marketing, Communications, or a related field.
• Minimum of 3-5 years of proven experience in customer/community management, or a similar role, preferably in the event planning or design industry.

Must have Skills:

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and vendors
• Proficiency in CRM software and data analysis tools.
• Excellent organizational and multitasking abilities.
• A proactive and problem-solving mindset.

Application Closing Date
16th September, 2024.