Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Answers phone and responds to customer requests.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- OND/HND/Bachelor’s degree
- Candidate must be within the age bracket 20 - 30 years
- Relevant experience (4 months – 1 year) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
- Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.
Application Closing Date
29th August, 2024.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/637398/customer-service-agent-at-outcess-solutions-nigeri.html