Retail Success Associate at Sabi - 3 Openings

Sabi is Africa's leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a wide ecosystem of users, allowing agents, merchants, exporters, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi's technology rails. These rails provide access to physical goods supply, logistics, business tools, financial services and data insights. In a short span of two years, Sabi has grown to be the largest B2B marketplace on the African continent.

We are recruiting to fill the position below:

Job Title: Retail Success Associate

Locations: Oshodi, Ifako- Ijaye & Mushin - Lagos
Employment Type: Contract

Reponsibilities

• Identification and onboarding of buyers in a specific geographical cluster.
• Assist buyers with setting up and navigating the platform.
• Training buyers on how to use the platform.
• Buyer account management.
• Coordinating issue escalation and resolution on behalf of buyers.
• Supporting buyers with order placement and delivery coordination.
• Collecting feedback/data on app usage, bugs, improvements required etc.
• Communicating new features to buyers.
• Identify ways of improving buyer onboarding, support and account management processes.
• Develop relationships with new and existing buyers as well as ensure satisfaction with the platform.

Requirements

• ND or equivalent in business, Marketing or related experience within a similar role.
• 2+ years’ experience in a client service/support/success role (experience in client services in an ecommerce provider is a plus).
• Knowledge of the FMCG industry is a plus.
• Effective communication skills at organizational levels, including written, oral and presentation skills.
• Experience and knowledge of ecommerce is a plus.
• Proven ability to develop and maintain strong client relationships.
• Must be assertive, detail-oriented and self-directed.
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.

Application Closing Date
19th September, 2024.