Network Operations Center (NOC) Engineer at FIRSTWATT Renewables Limited

WATT is a private independent producer of clean energy technology. WATT delivers sustainable energy solutions utilizing an innovative mix of PV, advanced energy storage technology and genset. We provide a turnkey EPC and O&M services to our clients globally. WATT is committed to providing industry-leading grid, off-grid, micro-grid, and energy management services and solutions.

WATT leverage extensive experience and knowledge to serve itsclients effectively. Our projects are meticulously executed, ensuring reliable energy production and stable operation year after year. Working alongside trusted technical partners, our team comprises specialists in electrical design, structural design, drafting, quality assurance, and commissioning.

We are recruiting to fill the position below:

Job Title: Network Operations Center (NOC) Engineer

Location: Lekki, Lagos
Employment Type: Contract

Job Summary

• The NOC Engineer is responsible for monitoring and maintaining the organization's network from the Network Operations Center (NOC).
• They ensure prompt and adequate response to escalations, performance, and reporting by proactively monitoring network devices, servers, and applications.
• The NOC Engineer troubleshoots network issues, coordinates with various teams to resolve sites incidents.

Key Responsibilities

• Monitor the performance of installed hybrid operating systems
• Utilize industry operations best practices to ensure energy reliability and availability.
• Lead efficient co-ordination of customer complaints, ensuring proper communication, speedy response, resolution and/or escalation.
• Respond to client escalation in a timely manner
• Proactively ensure systems maintain an uptime (SLA) of 100%
• Respond to system alerts and malfunctions
• Escalation to site managers, site support and site security system malfunctions
• Tracking and documenting network issues and compiling escalation and incident reports.
• Track and ensure completion of preventative maintenance checklist at all operational site
• Track and ensure completion of issue list items at operational sites
• Manage communication with third party installers and Customer Operations Engineer on SLA and KPIs.
• Issue daily operations report
• Any additional task as assigned by management.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or any related field.
• 1-3 years of experience in network operations, network administration, or a similar role.
• Proficiency in network monitoring tools (e.g., VRM,), and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Ability to work independently and collaboratively in a fast-paced environment

Application Closing Date
1st August, 2024.