Field Collections Manager at D.light Solar Energy Limited

D.light Energy Limited is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position of:

Job Title: Field Collections Manager

Locations: Lagos
Employment Type: Full-time

Job Description

• The Field Collections Manager is responsible for drafting and executing of field debt recovery & collections strategy for the OpCo.
• The role will focus on driving the achievement of field collection KPIs, through close collaboration with the other OpCo HoDs – Country Head of Sales, Head of Operations and Head of CX particularly – in the implementation/adoption of field collection strategies.
• The overall aim is to drive an increase in customer collections in the field and early repayments of PAYGO products.

Responsibilities 

• Define and execute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
• Define the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages, as well as customers with different products or days on book.
• Closely work with the Sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.
• Support development and adoption of field collections analytics and KPIs. Ensure regular monitoring and reporting to key stakeholders via daily, weekly, and monthly field collection metrics. 
• Continued engagement & training of the team on the most up-to-date worktools for the department, particularly the Collections Officers (CO) App. 
• Onboarding and management of collections Agencies to improve collections from written off or heavily delinquent customers across the country.
• Guide and support the development of different field collections experiments to increase amounts collected from delinquent customers
• Support driving collections campaigns in the field.
• Identify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets
• Timely escalation of voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution

Desired Skills and Experience

• Degree in Business related subject and/or equivalent work experience
• Minimum of 3 – 5 years direct experience managing collection teams and collaborating with key functions (Global Credit, Marketing, Finance, Operations, Customer Experience, Technology),
• Preferably from a Microfinance background and with exceptional stakeholder’s management skills.
• Demonstrated negotiation and monitoring skills in managing 3rd party vendors or service providers.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality,
• Excellent communication, analytical, problem-solving, and decision-making skills. 
• Excellent organizational and time-management skills.
• Passion for social enterprise, development of people, and environmental benefits.

Application Closing Date
Not specified.