Data Response Squad Member at TradeDepot INC

TradeDepot is a B2B eCommerce and embedded finance company building the largest digital network of retail outlets in Africa and changing the way FMCG brands distribute products to over 5 million retailers on the continent.

We are recruiting to fill the position below:

Job Title: Data Response Squad

Location: Lagos

Job Summary

• As a member of our Data Response Squad, you will verify all our outlets, correct their data, and support various operational and strategic initiatives. You will work closely with cross-functional teams to ensure data integrity, accuracy, and availability.

Primary Objectives

• Ticket Resolution: Resolve all Data Service tickets assigned following agreed SLA. Agents are meant to resolve all tickets within 48-72 hrs. Agents ensure high quality service in the prompt resolution of all Data Service tickets;.
• Data Integrity: Ensure 100% completeness and correctness of all customer-related data; field verification of all new and dubious outlets and other data issues that may be raised externally by the field teams (Drivers, Trade Executives, etc) or internally by the Data & Analytics teams.
• Field Engagement: Engage with customers and serve as a feedback channel for the Growth team. To identify the root cause of prevalent and frequently recurring issues.
• Outlet Update: Update correct information of all outlets assigned, ranging from Business owner name, Outlet name, phone number, outlet type and exact coordinate etc.

Secondary Objectives:

• Participate in Growth management training and development.
• Drive customer acquisition through an efficient outlet identification and verification.
• Act as the main point of communication between the customer on the field and the Growth management team.

Application Closing Date
30th July, 2024.