e.Stream Networks (Nigeria) Limited. e.Stream is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.
We are recruiting to fill the position of:
Job Title: Debt Recovery Consultant
Location: Lagos
Summary of Specific Duties and Responsibilities
As a Debt Recovery Consultant, you shall be responsible and accountable for the following Account related activities.
Debt Management:
- The debtor accounts and workload is prioritized for the upcoming month.
- Proactive contact with debtors by using the most appropriate follow-up activity e.g. phone, letter, email, text, Constant Visitation.
- Phone calls:
- During a phone call the demand for payment is friendly, polite but assertive. The debtor’s ability to pay their debt is evaluated by analyzing the financial situation, as well as other important information is picked out. This information will be used to encourage payment in full, or as necessary negotiate an appropriate payment arrangement that the debtor can afford. Schedule other times to contact the debtor again until final payment is made.
- Ensure revenue is promptly received on due dates
- Ensure disputes or differences of opinions (e.g. debtor may dispute debt balance and so on) are done effectively.
Monitoring Progress:
- Each account is periodically monitored to ensure that all commitments are being met by the debtors.
- Reaching Individual Activity and Result Targets: Expected to meet and exceed the assigned Activity and Result targets.
Compliance:
- Company’s Policies
- Compliance with company Code of Conduct, policies and quality procedures
- Does not disclose information to others and respects confidentiality of sensitive information
- Keep Team Leader and/or Manager informed of disputes and actions that could possibly affect the brand of the company also Identify complaints and escalate them immediately to Team Leader and/or Manager.
Team Participation:
- Supports and assists team members by lending a hand as appropriate
- Focus on team as well as individual goals
- Attends and contributes to staff meetings
- Contributes to a harmonious team environment by acknowledging differences of opinion
- Recommends to team leader and Managers changes to practices where efficiencies and effectiveness can be improved
- Proactively shares knowledge.
Integrity:
- Behave in a fair, honest, consistent and ethical manner.
- Honor work commitments.
- Respects confidentiality of sensitive information.
- If there is a conflict of interest the account is referred to the Manager.
Negotiation:
- Being assertive, influential and persuasive when necessary.
- Ability to manage conversation.
- Is firm but fair when dealing with debtors.
Job Requirements/ Qualifications
- HND/B.Sc in: Accounting or Banking & Finance or any related discipline.
- ICAN/ACCA will be an added advantage
- 5 - 7 years’ experience in Accounting background
- . This Position is a One year contract.
Skills
- Innovation, Interpersonal skills, Analytical, Planning/Organizing, Professionalism.
Application Closing Date
31st July, 2015.
Method of Application
Qualified and interested candidates should email their CV's to:
[email protected]