Genesis Group is a wholly Nigerian owned Catering, Hospitality & Entertainment Conglomerate with business interest in Hotels, Restaurants, Cinemas, Shopping Malls, Real Estate Development, Outdoor Catering, Industrial Catering & Housekeeping Management, and Food Production.
For over 2 decades we have provided ‘Exceptional Products & Services’ to both multinational and Nigerian corporations, as well as discerning members of the public looking for something special.
We are recruiting to fill the position of:
Job Title: Head of Hotel Operation
Location: Rivers
Specific Responsibilities
Leadership:
- Directly manages the hotel staff on a daily basis; supervises directly or indirectly all employees attached to all the hotel chains.
- Is responsible for the overall direction, coordination, and evaluation of the hotel/s.
- Carries out management responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance to GGNL policy.
Financial:
- Responsible for maximizing revenues and flow through to meet or exceed budgeted.
- Responsible for preparation of property budget and forecasts within set timeframes.
- Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
Sales:
- Works with relevant Business Development Officers / Marketing Officers to manage all sales activities of the property and meet revenue objectives.
- Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
- Make sales calls as outlined by the Sales Management Teams and/or the shareholders requests.
- Identifies and seeks out potential business in local market.
- Maintains relationships with local companies and key people to increase Genesis group's visibility within the local market.
- Coordinates and implements sales and marketing activities of the chain.
Guest Satisfaction:
- Promotes 100% guest satisfaction throughout the hotel.
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals, objectives and policies.
Employee Management:
- Motivates and gives direction to all employees.
- Communicates all policies and procedures to entire staff.
- Conducts regular meetings to provide various information including company communications, policy reviews, local activities, goals, etc.
- Performs duties in all aspects of hotel operations whenever needed.
Miscellaneous:
- Serves as 'Manager on Duty'
- Provides other relief or back-up duties as needed at the hotel including front desk coverage,
Person Profile
- Expert in the Hotels Industry, with a minimum of 10 years hospitality management experience
- Must have worked in a Four Star establishment, ideally running more than one hotel concurrently
- Age range preferred 30-40
- F&B Experience will be a very key advantage
Application Closing Date
30th August, 2015
Application Closing Date
Interested and qualified candidates should send their resume to:
[email protected] and
[email protected] with the role applied for as subject of the email.