At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.
Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.
Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.
We are recruiting to fill the vacant position of:
Job Title: Oracle Communications Online Mediation Controller - Technical Support Consultant
Location: Accra, Ghana
Role and Responsibilities
- Work ins production support environment to handle Oracle OCOMC related issues
- Adhere to SLA asset by the customer in terms of response/resolution time
- Oracle OCOMC requirement to support production issues, defect fixes, small enhancements and provide fixes on requirement basis
- Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
- Raises support documents/tickets with Oracle support system and follow up for solution
- Coordinates with Oracle support DBA: Technical / Techno-functional teams to implement bug fixes and to deploy the same in production
- Provides technical training to existing and new users on new functionalities
- Responsible for customers needs analysis, installation, migration, integration, and the deployment of
- OCOMC.
- Responsible for CDR processing, reconciliation, addressing and resolving issues related to CDR processing
- Work with internal and external clients in Mediation and Billing Operations as well as end users on daily basis.
- Prepares status report/s to management as directed.
Qualification and Requirements
- A minimum of 4 - 7 years of experience in the implementation of large/small scale Mediation and Offline charging system with Hands on experience particularly in Oracle OCOMC
- Hands on experience in integrating OCOMC with OBRM and.other downstream systems.
- Good knowledge and exposure to Diameter protocol based online and offline charging interfaces
- Basic Knowledge of Operating systems(Unix/Linux),DB(oracle) and Applications
- Should have good working knowledge in UNIX/LINUX environment
- Basic knowledge of Shell scripting is must.
- Knowledge of C/C++ and PLSQL is added advantage
- Must have good analytical, troubleshooting and problem solving skills
General Requirements for this Position
- Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognize university. Masters in MIS will be added advantage
- Excellent communication skills in English.
- Good customer service skills and desire to work in a collaborative team environment.
- Ability to apply the corporate core values to meet customer expectations and satisfaction.
- Ability to provide leadership, sound judgement and supervision
- Well developed observational skills and attention to details
- Ability to arrange personal and team work routines and practices to make optimum use of time and resources.
- Ensure best application of allocated arid available resources
- Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.
- Must have good analytical, troubleshooting and problem solving skills
- Ensure best application of allocated and available resources
Application Closing Date
4th August, 2015.
How to Apply
Interested and qualified candidates should send their applications and CV's to:
[email protected]
Note: Applicants should specify on their applications and CV's the job title they are applying for and should send their CV with their names and job title. Applications that do not follow the instructions will be disqualified.