At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.
Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.
Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.
We are recruiting to fill the vacant position of:
Job Title: Oracle WebCenter - Technical Support Consultant
Location: Accra, Ghana
Role and Responsibilities
- Work in a.production support environment to handle Oracle Web Center application related issues
- Adhere to SLA as set by the customer in terms of response/resolution time
- Install, configure, and implement Oracle WebCenter Imaging functionality. Responsible for leading and managing Oracle WebCenter Imaging application development and support projects.
- The candidate will provide user support and respond to customers’ queries
- Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
- Raises support documents/tickets with Oracle support system and follow up for solution
- Coordinates with Oracle support DBA, Technical I Techno-functional teams to implement bug fixes and to deploy the same in production
- Provides technical training to existing and new users on new fonctionalities
- Advises management on roadmap for Application enhancements, identification, implementation o new modules and advanced functionalities as required.
- Recommends to management; a strategy for Application and database upgrade, and implementation as required.
- Prepares status report/s to management as directed.
- Analyze user needs and provide technical support; work with teams, management and operations with the aim of optimizing operational efficiency
Qualification and Requirements
- 3+ years of overall web-based development experience
- 2+ Years of Oracle Web Center experience
- 2 years of experience working on portal development, content management and implementations
- 2 years of experience in Oracle ADF/Java
- Install, configure and support Oracle WebCenter software
- Participates in integration, system, unit, and user acceptance testing.
- Web Center Sites Application Management
- Provide support to users and handle production issues as needed.
- Provide upward, downward, and lateral communication and coordination that sufficiently addresses expectations and project status
- Handle miscellaneous requests for data and ad hoc reports
- Manage web server environments.
General Requirements for this Position
- Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognize university. Masters in MIS will be added advantage
- Excellent communication skills in English.
- Good customer service skills and desire to work in a collaborative team environment.
- Ability to apply the corporate core values to meet customer expectations and satisfaction.
- Ability to provide leadership, sound judgement and supervision
- Well developed observational skills and attention to details
- Ability to arrange personal and team work routines and practices to make optimum use of time and resources.
- Ensure best application of allocated arid available resources
- Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.
- Must have good analytical, troubleshooting and problem solving skills
- Ensure best application of allocated and available resources
Application Closing Date
4th August, 2015.
How to Apply
Interested and qualified candidates should send their applications and CV's to:
[email protected]
Note: Applicants should specify on their applications and CV's the job title they are applying for and should send their CV with their names and job title. Applications that do not follow the instructions will be disqualified.