Consumer Business Associate (Remote) at Reliance Health

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting a motivated and customer-focused candidate to join our team in the capacity  below:

Job Title: Consumer Business Associate

Location: Lagos (Remote)
Employment Type: Full time
Department: Consumer Business

Description

• The ideal candidate will be responsible for building and maintaining relationships with our clients, ensuring customer satisfaction, and driving business growth.
• This role requires excellent communication skills, a proactive attitude, and a passion for delivering exceptional service. 

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions. 
• Manage client accounts, ensuring high levels of customer satisfaction and retention. 
• Conduct regular follow-ups with clients to assess their satisfaction and address any issues or concerns. 
• Collaborate with the sales and marketing teams to develop strategies for customer acquisition and retention. 
• Analyze customer feedback and provide insights to improve products and services. 
• Prepare and deliver presentations to clients, highlighting the benefits of our products and services. 
• Stay updated on industry trends and competitor activities to identify new business opportunities. 
• Assist in developing and implementing customer service policies and procedures. 
• Handle customer inquiries, complaints, and feedback professionally and in a timely manner. 
• Achieve sales targets and contribute to the overall growth of the business.

Requirements

• Candidates should possess Bachelor's Degrees in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or account management. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving abilities and a proactive attitude. 
• Ability to work independently and as part of a team. 
• Good organizational skills and attention to detail. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 
• Experience in the healthcare industry is a plus.

Application Closing Date
Not Specified.