Rider's Compliance Specialist at Whoosh NG

Whoosh NG is a thriving logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company

We are recruiting to fill the position below:

Job Title: Rider's Compliance Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for an experienced Rider’s Compliance Specialist to join our team at Whoosh NG.
• The ideal candidate will be responsible for sourcing riders, tracking their activities, and managing any crises that arise between riders and management.

Key Responsibilities

• Source and recruit competent riders to join the team.
• Track and monitor the activities and routes of riders on duty.
• Manage and resolve any conflicts or crises between riders and management promptly.
• Ensure riders adhere to company policies and procedures.
• Conduct regular performance evaluations and provide feedback to riders.
• Develop and implement training programs for new and existing riders.
• Maintain accurate records of rider activities, attendance, and performance.
• Coordinate with the operations team to ensure timely and efficient delivery services.
• Handle rider-related inquiries and complaints.
• Ensure compliance with local transportation regulations and safety standards.
• Facilitate regular meetings with riders to address issues and provide updates.
• Support the HRand the Operations department in onboarding new riders and completing necessary documentation timely.

Requirements

• Minimum of 2 years of experience in the logistics industry.
• Tech-savvy, with the ability to use tracking and monitoring tools effectively.
• Strong crisis management and problem-solving skills.
• Excellent leadership skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational and time management skills.
• Proximity to Ikeja, Lagos, is highly preferred.

Application Closing Date
29th July, 2024.