Customer Care Representative at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos

Responsibilities

• In this position, you will efficiently manage and respond to all customer inquiries received via phone.
• Your primary objective will be to provide comprehensive support regarding M-KOPA customer accounts or products, to achieve overall positive customer satisfaction through first-call resolution.
• As part of your role, you will be tasked with handling various Customer Care responsibilities.
• This includes receiving and managing all customer inquiries via phone and ensuring prompt and satisfactory responses.
• Addressing customer issues or queries will also be a significant aspect of your duties, with the ability to escalate matters to the next level of support when necessary.
• Moreover, meticulous documentation of all customer interactions in the provided systems will be essential for maintaining accurate records.
• You will also play a pivotal role in educating customers on relevant M-KOPA products and processes, empowering them to utilize our offerings effectively.
• Lastly, you will be expected to provide additional support as directed by the Customer Care Team Leader or Manager, contributing to the overall efficiency and effectiveness of our customer care services.
• In the dynamic world of customer service, experience is key. At least six months in a similar role, a passion for resolving difficult customer issues, and competency in using Microsoft Office will make you a reliable and adaptable team member.

Application Closing Date
Not Specified.