Billing Support Intern at GO54 (Formerly Whogohost)

GO54 is a leading domains and hosting company in Nigeria, with over 100,000 customers and a vision to empower people and businesses to create their online presence. Over the last 16 years, we have built our reputation as the go-to digital Infrastructure provider in Nigeria. We offer fast, reliable, and affordable domain registration and hosting services, as well as web design, security, and marketing solutions. We have a global network of servers and data centers, and we are constantly expanding to new markets and regions.GO54 stands as the #1 hosting company in Africa dedicated to delivering customer-centric excellence fueled by a commitment to innovation and creativity. 

We are recruiting to fill the position below:

Job Title: Billing Support Intern

Location: Ikeja, Lagos
Employment Type: Internship
Duration: 6 Months Internship

Job Description

• As a Billing Support Intern, you will play a crucial role in assisting with customer billing inquiries and ensuring accurate and efficient billing processes.
• This internship provides a unique opportunity to gain hands-on experience in billing support, customer service, and satisfaction initiatives.

Responsibilities

• Provide front-line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts
• Troubleshoot a variety of billing related issues customers are having with their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
• Create invoices, receipts through the CMS
• Send reminders to customers through call/email for renewal and pending payment
• Recommends improvements in products, services or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.

Requirements

• Passion for customer service and billing support.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in handling billing information.
• Ability to work in a fast-paced, dynamic environment.
• Eagerness to learn and adapt to new challenges.
• Hands-on experience in billing support and customer service.
• Exposure to the digital infrastructure industry.
• Opportunity to work with a leading domain and hosting company in Nigeria.

Salary
N50,000 / Month.

Application Closing Date
12th August, 2024.