Customer Care Officer / Representative at Honour Flow Group of Companies (HFGC)

Honour Flow Group of Companies is a group of companies with over 500 staff across Delta State. The company owns several subsidiaries with variety of products and services available to customers, across the country. The sub-firms include eateries, massive warehouse (for sales of condiments, flour, and homely products in bulk), water factory, bakery, juice and ice-cream factory, gas station, filling station, and many others.

We are recruiting to fill the position below:

Job Title: Customer Care Officer / Representative

Location: Ughelli, Delta
Employment Type: Full Time

Job Description

• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships withcustomers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques
• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team ofCSRsand other departments to find appropriate solutions to problems
• Supervise customer service team.

Requirements

• Leadership skills
• Written and verbal communication skills
• Problem-solving skills
• Negotiation skills
• Patience, compassion and empathy
• A passion for customer satisfaction
• Time management skills
• Readiness to learn
• Bachelor's Degree / HND with 3 - 5 years experience..

Application Closing Date
15th September, 2024.