Customer Service Representative (Tailoring Experience) at House of Zichael Nigeria Limited

House of Zichael is one of the top leading fashion houses in Abuja known for her unique designs.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Tailoring Experience)

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Customer Service Officer is responsible for managing interactions and relationships between the company and its clients, ensuring a positive and satisfying experience throughout the entire customer journey until completion of order.

Duties & Responsibilities

• Client Consultation: Meet with clients to discuss their tailoring needs, including understanding their preferences, design ideas and measurements.
• Order Management: Take orders for custom tailoring services, ensuring accurate details and specifications are recorded.
• Measurement and Fitting: Take precise measurements of clients and schedule fitting appointments to ensure the proper fit of outfits
• Communication: Maintain clear and timely communication with clients regarding order status, progress, and any adjustments needed.
• Cost Estimation: Provide accurate cost estimates for alterations or tailoring services based on the complexity of the work and materials required.
• Sewing Expertise: Assist with general production and tailoring of garments as needed, especially during busy periods or complex projects.
• Problem Resolution: Address any concerns or issues clients may have regarding their orders, providing solutions to ensure their satisfaction.
• Quality Control: Ensure the quality of finished outfits meets the company's standards by inspecting all tailoring work.
• Scheduling: Manage appointment scheduling and ensure efficient use of time for fittings, consultations, and order pickups.
• Inventory Management: Keep track of fabric, thread, and other sewing supplies, ensuring adequate stock levels for various alteration and tailoring projects.
• Payment Processing: Handle payment transactions, invoicing, and receipts for services rendered.
• Customer Education: Provide clients with information on proper garment care, storage, and maintenance to extend the life of their clothing.
• Upselling and Cross-Selling: Recommend additional services, accessories, or products that clients may benefit from based on their needs.
• Data Management: Maintain accurate records of client information, orders, measurements, and preferences.
• Collaboration: Work closely with tailors, seamstresses, and other team members to ensure a smooth workflow and timely completion of projects.
• Client Follow-Up: Reach out to clients after the completion of their orders to ensure their satisfaction and address any post-service concerns.
• Marketing Support: Assist in promoting the company's services, products, offers, and events through customer interactions and all social media channels.

Salary
N70,000 - N100,000 / month.

Application Closing Date
16th August, 2024.