Senior Manager, Facilities at Ralds and Agate Limited

Ralds & Agate is a Business Management Consulting firm focused on providing People and Process related solutions to businesses, communities and organizations within and outside Africa. Our focus is on People and Processes. Developing the potential within our people. to improve business practices, unleash creativity and enhance industrial productivity.

We are recruiting to fill the position below:

Job Title: Senior Manager, Facilities

Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities
Management:

• Build and maintain a high-performing team within the organization by developing an effective performance management system and communication frameworks.
• Responsible for the management of services and processes that support the core business of and ensure that standard operations and best practices are followed for maximum efficiency.
• Provide insights, advice and recommendations to the Management using reports generated from business reality, or relevant and reliable internal/external data sources to justify strategy, profits, investment, organizational growth, sales, competition etc.
• Assist the management in setting strategic goals, objectives, budgets, policies, and procedures to enhance the company’s market share, profitability and return on investment.
• Manage and coordinate the achievement of revenue and profitability targets while ensuring operational efficiency and aggressive growth of the business
• Receive and review weekly fault reports from Lead operations supervisor and operations supervisors and ensure issues are effectively resolved
• Authorization of tasks while ensuring safety and efficient operations.
• Carry out supervisory responsibilities at multiple sites in accordance with company's policies and applicable laws.
• Responsible for and participate in interviewing, selecting and training, appraising, motivating, and coordination of new and existing members of the operations team.
• Ensure the preparation and reviewing of budget for all locations while ensure
• compliance to company’s procedures
• Oversee and supervise the inspection of all facilities, while coordinating the activities of LOS, OS and Facility technicians to ensure efficiency and quality delivery
• Give sound technical direction to OSs and LOSs in responding to issues around critical system
• Promote goodwill and a positive image of the Company.

Customer Service (Internal / External):

• Design a system to track and measure customer satisfaction and feedback.
• Identify bottlenecks in meeting clients’ needs and develop new improvement strategies
• Ensure Team satisfaction in compliance with the developed criteria.
• Responsible for implementing outcomes for improvement for Operations Staff/Team
• Deploy good communications, ethics, and sound initiative in fostering customer relationships, while inculcating the same in team members to replicate the same with notable boundaries
• Ensure compliance in response time in attending to clients’ complaints and addressing issues to avoid escalations
• Politely Intervene in resolving issues with clients while protecting our brand in cautioning residents/clients to reciprocate mutual respect toward our facility officers

Operations:

• Periodic review of facilities operations strategy and systems, while ensuring the recommendation and implementation of approved systems.
• Monthly approval of Payment Schedule capturing all budgeted cost and non- Budgeted costs.
• Utilizing cost effective measures in handling fault with LOS & OS & avoid shut down
• Periodic physical visit to each location to establish smooth operations and compliance with standards at least twice a month.
• Handling fault reports with LOS & OS and timeously resolving issues
• Plan, direct, coordinate and estimate budget received from LOS of each facilities
• Oversee procurement and maintenance and upgrade overall facility as required.
• Coordinate to ensure multiple facilities and clients’ meet needs are met
• Monitor facility usage, operations and equipment maintenance.
• Prepare and implement annual budget for building use and facility maintenance.
• Update and maintain usage records and invoice clients accordingly.
• Maintain accurate records of equipment functioning status and other systems in building.
• Develop schedule for regular evaluation of facilities.
• Participate in development of policies and procedures affecting usage supplies and facilities.
• Periodically inspect to ensure all assets, equipment and other facilities are functioning well.
• Develop monitoring systems to detect problems in initial stage.
• Initiate interventions to solve problems in facilities.
• Develop and execute a system for regular cleaning, repair, and maintenance of facilities.

Planning and Budgeting:

• Quarterly analysis of budget and spending from all locations.
• Quarterly review and monitoring of results and savings
• Approval for budgeted Purchase Request (PRs) for Operations
• Timely submission of the actual amount spent for all locations for the year
• Estimate new operating costs with the Operations Team, Procurement, and research-based information.

Leadership:

• Effectively supervise all Facility personnel ensuring optimal compliance for optimal FM service delivery.
• Develop and implement effective leadership strategy to motivate and inspire the team for effective performance
• Develop and monitor the delivery of FM service at all locations and to all Clients
• Assumes the responsibility of ensuring there is no breakdown or substandard service delivered to any of our Clients
• Provides leadership in deploying good judgement, communication and emotional intelligence in assigning and delegating responsibility to the right team member for excellent delivery.
• Conducts regular meetings to ensure that personnel are well informed of key objectives, changes in policies and procedures; while discusses current issues and areas needing improvement.
• Identifies, develops, and implements training programs as appropriate.
• Review and develop new/relevant KPI’s to measure performance of facility officers.
• Conducts performance appraisals and advise on feasible performance improvement solutions
• Provides measurable feedback to assigned personnel and suggestions for improved performance.
• Formulates and implements employee corrective actions as needed.

Learning and Development:

• Assist to recruit, retain, develop and motivate staff
• Personal development and growth
• Development and growth of Staff
• Review and recommendation for improvement

Application Closing Date
31st August, 2024.