Control Center Operator at Max Drive

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

We are recruiting to fill the position below:

Job Title: Control Center Operator

Location: Ibadan, Oyo
Employment Type: Full-time

Description 

• The Security Control Center Operator is responsible for monitoring and operating the CCTV cameras and associated systems to protect the company’s employees, assets, and visitors.
• This role requires a high level of attention to detail, excellent communication skills, and the ability to respond quickly and effectively in emergency security situations. 

What You’ll Do
CCTV Monitoring:

• Monitor live and recorded video feeds from security cameras installed in all company locations to detect suspicious activities or security breaches.
• Conduct routine checks of CCTV systems to ensure functionality and report any malfunctions.

Alarm Management and emergency response:

• Respond promptly to alarm activations and assess the situation via CCTV and other security systems.
• Activate security or emergency services as required.
• Implement and follow established emergency response protocols during incidents.
• Coordinate with emergency services and provide real-time information to assist in resolving incidents.

Incident Reporting:

• Document all incidents, suspicious activities, and security breaches in detailed reports.
• Maintain accurate logs of all activities and incidents.

Access Control:

• Monitor and manage electronic access control systems to ensure authorized entry and exit.
• Assist with visitor management and ensure compliance with security protocols.

Communication:

• Maintain clear and effective communication with on-site security personnel, emergency services, and management.
• Relay critical information promptly and accurately during emergencies.

Requirements
Education: 

• HND or equivalent. Additional certifications in security or related fields are preferred.

Experience: 

• At least two years of experience in a security control room or similar environment is highly desirable.

Skills:

• Strong observational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and make quick decisions under pressure.
• Proficiency in operating CCTV systems, alarm systems, and other security technology.
• Basic computer skills, including familiarity with Microsoft Office Suite.

Physical Requirements:

• Ability to sit for extended periods while monitoring security feeds.
• Ability to remain alert and attentive during shift hours.

Work Environment:

• The role is primarily based in a control room environment, requiring prolonged periods of sitting and monitoring screens.
• Will require working in shifts, including nights, weekends, and holidays.

Application Closing Date
Not Specified.