GE Nigeria works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.
We are recruiting to fill the position below:
Job Title: Service Delivery Leader - West and Central Africa (WCA) LCT
Job Number: 2220440
Location: Lagos, Nigeria
Business: GE Healthcare
Business Segment: Healthcare Global Services
Role Summary/Purpose
- Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to CT and XRay in the Abuja area, with likely travel to other areas in the service area (Lagos, Port Harcourt, Accra, Luanda) to support team and customer requirements.
Essential Responsibilities
- Service Delivery performance metrics include but are not limited to the following:
- Efficient use of the field engineer team's time and talents to maximize the customer experience and to achieve excellence in installation, warranty, and billed service events with a strong focus on faster customer response time and fix-it-right-the-first-time repair experiences for our customers,
- 100% on-time Preventative maintenance (PM) compliance,
- 100% on time field modification instruction (FMI) and recall execution,
- Workplace safety, quality and compliance related activities and programs,
- Net promoter score (NPS) and loyalty initiatives,
- Labor productivity,
- Spare part logistics, availability, and return,
- Tool calibration and return compliance
Duties
- Managing local service delivery
- Leading regional service delivery strategy development
- Driving improvement and implementation of required operational processes
- Establishment and monitoring of the key performance indicators
- Ensuring compliance to quality and regulatory requirements
- Driving projects for service delivery performance improvement
- Monitoring and improvement of service delivery productivity
- Optimizing the utilization of service resources
- Driving resource, capacity and capability development and alignment strategies
Qualifications/Requirements
- Bachelor's Degree in Engineering or Technology
- Minimum 5 years of progressive work experience
- Minimum 3 years of operational or project management experience
- A valid NYSC discharge or exemption certificate will be required.
- Must have valid authorization to work full-time without any restriction in Nigeria
- Experience in leading cross functional and multicultural teams
- Strong interpersonal and leadership skills Strong verbal and written communication skills
- Facilitation and change management experience
- Demonstrated ability to motivate others and achieve results
- Strong analytical and quantitative skills
- Customer-focused in defining quality and establishing priorities
- Demonstrated commitment for process improvement
- Executive-level presentation skills
Additional Eligibility Qualifications
Desired Characteristics:
- Green Belt certified or familiar with Six Sigma quality concepts and tools Demonstrated experience in Lean Management practices.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online